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Více o knize
"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description
Nákup knihy
ITIL Service Strategy, Kolektiv autorů
- Jazyk
- Rok vydání
- 2011
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Tady nám chybí tvá recenze.
- Titul
- ITIL Service Strategy
- Jazyk
- anglicky
- Autoři
- Kolektiv autorů
- Vydavatel
- Stationery Office/Tso
- Rok vydání
- 2011
- Vazba
- měkká
- Počet stran
- 469
- ISBN10
- 0113313047
- ISBN13
- 9780113313044
- Série
- Hodnocení
- 3,4 z 5
- Anotace
- "A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description