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This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report includes lessons learned by call center managers about their most effective management practices and operational changes that have the greatest impact on customer satisfaction and operations efficiency.
Nákup knihy
Best Practices in Change Management, Kolektiv autorů
- Jazyk
- Rok vydání
- 2001
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Doručení
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- Titul
- Best Practices in Change Management
- Jazyk
- anglicky
- Autoři
- Kolektiv autorů
- Vydavatel
- Prosci Research
- Rok vydání
- 2001
- Vazba
- měkká
- Počet stran
- 48
- ISBN10
- 1930885156
- ISBN13
- 9781930885158
- Série
- Anotace
- This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report includes lessons learned by call center managers about their most effective management practices and operational changes that have the greatest impact on customer satisfaction and operations efficiency.