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Více o knize
Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
Nákup knihy
The lean toolbox for service systems, John Bicheno
- Jazyk
- Rok vydání
- 2008
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Doručení
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- Titul
- The lean toolbox for service systems
- Jazyk
- anglicky
- Autoři
- John Bicheno
- Vydavatel
- PICSIE
- Rok vydání
- 2008
- Vazba
- měkká
- Počet stran
- 294
- ISBN10
- 0954124448
- ISBN13
- 9780954124441
- Série
- Anotace
- Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.