What's the Secret? to Providing a World-class Customer Experience

Autoři

John Dijulius

Hodnocení knihy

Ohodnotit

Parametry

Marketing & Prodej

Více o knize

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

Nákup knihy

What's the Secret? to Providing a World-class Customer Experience, John Dijulius

Jazyk
Rok vydání: 2008
Vazba: (pevná)

Jakmile se objeví, pošleme e-mail.

Doručení

Platební metody

3,9

Velmi dobrá

79 Hodnocení

Tady nám chybí tvá recenze.

Titul: What's the Secret? to Providing a World-class Customer Experience
Jazyk: anglicky
Autoři: John Dijulius
Vydavatel: John Wiley & Sons Inc
Rok vydání: 2008
Vazba: pevná
ISBN10: 0470196122
ISBN13: 9780470196120
Série
Kategorie: Naučná literatura Byznys & Management Marketing & Prodej
Štítky: Byznys
Hodnocení: 3,9 z 5
Anotace: What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.