Parametry
Kategorie
Více o knize
What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
Nákup knihy
What's the Secret? to Providing a World-class Customer Experience, John R. DiJulius
- Jazyk
- Rok vydání
- 2008
Jakmile ji vyčmucháme, pošleme vám e-mail.
Doručení
Platební metody
Navrhnout úpravu
- Titul
- What's the Secret? to Providing a World-class Customer Experience
- Jazyk
- anglicky
- Autoři
- John R. DiJulius
- Vydavatel
- John Wiley And Sons Ltd
- Vydavatel
- 2008
- Vazba
- pevná
- ISBN10
- 0470196122
- ISBN13
- 9780470196120
- Kategorie
- Podnikání a ekonomie
- Anotace
- What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.