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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Nákup knihy
The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha K. Deming
- Jazyk
- Rok vydání
- 1998
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
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- Titul
- The Big Book of Customer Service Training Games
- Jazyk
- anglicky
- Autoři
- Peggy Carlaw, Vasudha K. Deming
- Vydavatel
- McGraw-Hill Education
- Rok vydání
- 1998
- Vazba
- měkká
- Počet stran
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Série
- Hodnocení
- 3,75 z 5
- Anotace
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.