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Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
Autoři
Hodnocení knihy
Více o knize
Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
Nákup knihy
Up your service! : great ideas : tools, tips and proven techniques to lift your service higher, Ron Kaufman
- Jazyk
- Rok vydání
- 2005
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- (měkká)
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- Titul
- Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
- Jazyk
- anglicky
- Autoři
- Ron Kaufman
- Vydavatel
- Ron Kaufman
- Rok vydání
- 2005
- Vazba
- měkká
- Počet stran
- 262
- ISBN10
- 9810529384
- ISBN13
- 9789810529383
- Série
- Hodnocení
- 3,15 z 5
- Anotace
- Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)