Peace at Work

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This book aims to support readers in mastering the skill of workplace mediation. It offers guidance on how to effectively manage internal workplace conflict and fosters a more peaceful work environment. The author shares insights gained from professional mediation experience and academic teachings on conflict resolution, negotiation, and mediation. The book conveys essential training content for HR managers, emphasizing that poorly managed workplace conflict can be debilitating, while mediation can promote organizational harmony and well-being. It presents a step-by-step process for mediation, from opening statements to closing agreements, and includes case-study role-plays and supporting materials.