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Human Sigma

Managing the Employee-Customer Encounter

Více o knize

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.

Nákup knihy

Human Sigma, John Howland Fleming, Jim Asplund

Jazyk
Rok vydání
2007
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(pevná),
Stav knihy
Velmi dobrá
Cena
179 Kč

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