Quality in Action: Self Assessment for Business Excellence

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Self-Assessment for Business Excellence sweeps aside the traditional methods of assessing success and takes you into the new era of creating world-class organizations through self-assessment. Straightforward, practical and cost-effective, it shows you how your company can achieve business excellence.Top performing companies do two things - focus on value above all else and make the right decisions to create value. They know what creates value in their business and how to manage performance improvement strategies efficiently to ensure its achievement.Unlike conventional assessment of business success through financial results, business excellence through self-assessment stresses the equal significance of cause and effect, ensuring that you take the right decisions to produce the right results. To illustrate this idea realistically, the European Business Excellence Model (EBEM) is introduced. This is an easy-to-understand flowchart that shows you how an excellent organization operates. The EBEM provides a practical benchmark and framework for your business to measure and establish its current position, and clearly demonstrates how you can use the model to create value, assess where you need to be and plan how you get there. David Lascelles and Roy Peacock have unrivalled experience in this field, each bringing you the means of making your business a world-class, top performing organization.