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Beyond "Hello"

A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Více o knize

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Nákup knihy

Beyond "Hello", Jeannie Yee Davis, Pat Landaker

Jazyk
Rok vydání
1999
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(měkká),
Stav knihy
Poškozená
Cena
148 Kč

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