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After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.
Nákup knihy
Measuring Customer Satisfaction, Richard F. Gerson, Paradigm Education
- Jazyk
- Rok vydání
- 1993
- Vazba
- (měkká),
- Stav knihy
- Velmi dobrá
- Cena
- 159 Kč
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- Titul
- Measuring Customer Satisfaction
- Jazyk
- anglicky
- Vydavatel
- Crisp Publications Inc
- Rok vydání
- 1993
- Vazba
- měkká
- Počet stran
- 112
- ISBN10
- 1560521783
- ISBN13
- 9781560521785
- Série
- Kategorie
- Štítky
- Anotace
- After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.