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"Customer-Focused What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
Nákup knihy
Customer-Focused Quality, Richard Hinton Thomas
- Jazyk
- Rok vydání
- 1993
- Vazba
- (pevná)
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- Titul
- Customer-Focused Quality
- Podtitul
- What to Do on Monday Morning
- Jazyk
- anglicky
- Autoři
- Richard Hinton Thomas
- Vydavatel
- Prentice Hall Direct
- Rok vydání
- 1993
- Vazba
- pevná
- Počet stran
- 273
- ISBN10
- 013189630X
- ISBN13
- 9780131896307
- Série
- Štítky
- USA
- Anotace
- "Customer-Focused What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!