Tom Kaden Knihy

Change is inevitable, often accompanied by uncertainty and fear. However, a simple yet powerful act—listening—can transform an organization by fostering communication, collaboration, and innovation. This narrative follows Jeffrey, a CEO facing an ultimatum from Jaime, a valued C-Suite member, who demands organizational change or she will leave. To retain Jaime, Jeffrey seeks guidance from Vivian and Cecile, founders of a leadership development company. They introduce him to the L.I.S.T.E.N.™ principles, which enhance communication both at work and at home, where Jeffrey is also facing personal challenges. As they work together, Vivian and Cecile demonstrate the effectiveness of the Listening 2by2™ model, which they have successfully taught to others. Their sessions are further complicated by a pandemic that necessitates new communication technologies, underscoring the importance of L.I.S.T.E.N. Jeffrey's journey leads him to rediscover the leader he once was, aiming to embody that for his team and family. He learns that meaningful change requires intention and patience, and when listening is embraced as a vital component of communication and culture, transformative magic unfolds.