A collection of ten magical tales from around the world, from Australia to the Shetland Isles. These are stories where people fly, a hare grants a wish, a child is found in a seashell, fruits become precious jewels, and seals cast off their skins to become beautiful human creatures.
This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
Gebundene Ausgabe