Tom Davenport is a prominent figure in the field of information technology and management, whose work has significantly shaped our understanding of business processes and knowledge management. Through his extensive writings, he has pioneered concepts such as business process reengineering and analytical competition, offering readers insights into how organizations can leverage data for smarter decision-making and improved results. His research leadership at various institutions further underscores his deep engagement with the practical application of management theories. Davenport's contributions continue to influence how businesses approach strategy and innovation in the modern era.
This easy-to-use guide provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects. This edition includes checklists of all phases and steps, summaries of tools per phase, and an overview of business process trends.