Focusing too heavily on measurable efficiency has led organizations to prioritize short-term gains over the well-being of employees, customers, and society. This emphasis on quantifiable metrics has undermined operational management, shifting attention away from the core values that truly enrich organizations. The book critiques this trend and highlights the negative consequences of catering to self-interested financial metrics, advocating for a more holistic approach to management that values human and societal contributions.
Steve Mullins Knihy
