Peter Sun San Wong Knihy

Focusing on the integration of work processes with Drucker's knowledge-worker productivity (KWP) theory, this investigation examines the readiness and alignment of knowledge workers at Southern Cross University. All librarians participated in a mixed-method study that included a self-administered questionnaire and structured interviews, using a survey matrix based on Baldrige's performance criteria. The findings aimed to enhance productivity and empower workers through a unified organizational strategy, ultimately promoting effective work practices.

This book is the culmination of Dr Wong's knowledge and experience in amalgamating western management practices and eastern philosophies together with Dr Neck's achievements in the academic world and Mr Yu's current practices in the field of Human Resources Management (HRM). Dr Neck has worked globally with development agencies including the World Bank and published widely in this field. Mr Yu is currently leading regional development function for a Fortune 500 organisation. This book was written with the goal to enhance both business performance and cultural responsibility. It starts with a philosophical overview on eastern culture covering Lao Tzu's "The Way" on "the nature of Tao," Confucius' "The Analects" on "the nurture of humanity" and Sun Tzu's "The Art of War" on "the structure of leadership." Then it continues with amalgamating Lao/Confucius/Sun's philosophies with McClelland's "Achieving Society" theory and Drucker's knowledge-worker productivity theory. As a result, it presents an amalgamated approach to achieve continuous improvement for business performance based on a proposed knowledge-worker productivity model.