Sandra Shrum Knihy

CMMI® (Capability Maturity Model® Integration) outlines best practices for product and service development and maintenance throughout their lifecycle. By consolidating key knowledge areas, it offers a comprehensive framework for organizations to evaluate, improve, and measure their processes. This definitive reference covers the latest CMMI release (version 1.2) and features new tips, hints, and color-coded cross-references in the margins to enhance understanding and application of the content. Additionally, it includes insightful perspectives from influential figures involved in the model’s development and a case study from Raytheon showcasing real-world application in a services context. The book is structured into three parts. Part I provides an overview of CMMI, introducing basic process improvement concepts, detailing process areas and their interconnections, and explaining the model's two representations along with adoption paths. Part II, the core of the book, elaborates on generic goals, practices, and the twenty-two process areas, organized alphabetically by acronym for easy reference. Each chapter presents goals, best practices, and examples specific to each process area, clarifying the similarities and differences between the two CMMI representations to aid in selecting the right approach. Part III offers valuable resources, including references, acronym definitions, a glossary, and an index.