Loretta A. Malandro Knihy

Language creates reality: "Say it right the first time" reveals the key communication principles that inspire people to perform at their highest level. It empowers you to master new leadership language and equips you with essential communication skills to motivate others, advance in your career, and handle difficult situations with confidence. You will gain valuable insight into the impact of words on emotions through this comprehensive guide and learn how to use these "emotional triggers" to connect with others. You will also discover over 200 powerful words and phrases you can use to become an effective leader. By equipping yourself with these words and understanding how to use them, you will achieve the following: become an exceptional leader, manager, and coach; inspire others to reach excellence; respond effectively to difficult individuals and unexpected confrontations; avoid "killer words" that derail initiatives and teamwork; and learn how to harness your power to create impactful results. "Say it right the first time," with a wealth of worksheets and personal assessments to evaluate your communication skills and track your progress, puts you on the fast track to strong, effective communication and unprecedented results.