A. Ashley Knihy

Shows you how to handle enquiries, banking, insurance, personnel, and social correspondence. Improves your written style by explaining the language of business correspondence. Saves you time -- find what you need to know immediately.

The essential reference guide to writing effective business correspondence and– now revised and updated.

'...Through hundreds of clearly presented examples the book provides the basis for almost any commercial letter on any topic....'from the back cover.

Introduces the students to office skills and practice so that they become familiar with the structure of companies, the "ways" they work, their correspondence, documents and equipment, and the company's role in the commercial world. Realistic exercises test students' understanding of the language in the text and can be adapted for project work or role-plays.

Essential practice in the skills of writing business letters in English.