Diane Ritter Knihy

This valuable pocket guide opens your team members' minds to the power of Six Sigma to close the value gap between you and your competitors. It begins with an overview and introduction to Six Sigma concepts, primary terminology, and the basics of the DMAIC method. This guide presents forty-one Six Sigma tools including the CTQ (Critical To Quality) Tree, FMEA (Failure Mode and Effects Analysis), Kano Model, MSA (Measurement Systems Analysis), process sigma, regression, SIPOC (Suppliers, Inputs, Process, Outputs, Customers), Six Sigma Storyboard, VOC Data-Collection System, and y= f (x) formula. An easy-to-follow, step-by-step approach makes the Six Sigma process transparent to users, with speed bumps identified and explained to aid immediate understanding. The text is enriched with diagrams, charts, and tables.

The Memory Jogger II is an easy-to-use pocket guide that describes tools to help you make continuous improvements in an organization. The tools help people at all levels participate in identifying and solving problems; eliminating rework; streamlining processes; improving cross-functional communication; decreasing costs; and measuring results. The guide supports organization-wide consistency and participation in creating organizational breakthroughs and improvements. It measures 3.5" x 5.5".