Peter Fingar Knihy

Despite advancements in business automation, the core of every organization remains its people, essential for operational success. Current work support technologies often treat individuals as mere cogs in a machine, highlighting the need for improvement. This landmark work integrates insights from biology, psychology, social systems theory, and learning theory with business process analysis to establish a comprehensive theory of human work. It emphasizes effective management and IT techniques that enhance workplace dynamics and leverage intangible assets. In a globalized, competitive environment, organizations must focus on never-satisfied customers, making Human Interaction Management crucial for success. Today's fierce competitors are harnessing the Internet and Business Process Management (BPM) technologies, which primarily cater to machine-driven activities. However, human-driven processes are the foundation of commercial success. Effective management of these processes is essential, as technology support for human interactions remains a gap in current BPM systems. Real work involves communication, decision-making, and collaboration, yet modern systems often overlook these aspects. To improve human-driven processes, we must accurately describe and capture this work in computer systems, necessitating a shift in business process modeling and BPM technologies. This practical guide, informed by firsthand experience, offers i

Driven by rapidly developing technology and the globalization of markets and competition, companies are using information technology to make radical changes in the way they organize work and conduct business. As companies redesign themselves, workers need additional knowledge and skills to master business reengineering and the advanced information systems that make reengineering possible.

According to the authors, every significant breakthrough in business technology has been underpinned by mathematics. They explain how Pi-calculus provides the theoretical computer science foundation for a new type of business software that allows business people, not just technicians, to design, implement, and adapt business processes. Smith has 24 years of experiences in the IT industry; Fingar is affiliated with a digital strategy firm. Annotation (c) Book News, Inc., Portland, OR (booknews.com)