Robert Johnston Knihy

Everyone manages processes, making each individual an operations manager. This text integrates services and manufacturing operations more comprehensively than any previous Operations Management textbook, making it particularly suitable for an MBA audience from diverse organizational backgrounds. It contextualizes operations management and emphasizes process management, highlighting the prevalence of processes beyond traditional operational areas. Written by leading authors, this comprehensive text demonstrates the relevance and excitement of Operations Management in both business and everyday life. It adopts a managerial perspective, offering clear coverage along with a CD for practice and exploration of core concepts. A diagnostic approach equips readers with essential questions to assess and enhance their company's operations. The book includes real-world cases that provide insights into managing operations, while interactive cases allow readers to engage in decision-making processes to tackle operational challenges. A balanced mix of service and manufacturing examples fosters a practical understanding of the material. Additionally, an interactive study guide with videos, animated diagrams, and Excel spreadsheets offers further practical guidance on key concepts. This resource is ideal for students enrolled in practically-oriented MBA, executive MBA, or executive courses in Operations and Process Management.

Failure prevention. Capacity planning. Supply chain management. Process technology. Layout. MRP.

Revised edition of: Operations and process management / Nigel Slack ... [et al.].

Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University"Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context."Andrea Vinelli, Professor of Operations Management, University of Padova, Italy

This major new text offers a comprehensive and balanced introduction to Service Operations Management, building on fundamental operations management principles. It explores the decisions managers face in resource management and service delivery, emphasizing the critical issue of service delivery while acknowledging the influence of other management functions. Designed for both undergraduates and practicing managers, it requires only a basic understanding of operations management theory, making it accessible and practical. Key features include a valuable operations management perspective on a growing, often overlooked area, with international examples from diverse organizations such as public sector, voluntary services, mass transport, professional services, retail, internet services, and tourism. The book combines practical approaches with solid theoretical foundations, structured around five key tasks to facilitate learning. Each chapter includes definitions of key terms, identifies significant operations management issues, and presents questions, frameworks, and techniques for performance improvement. Additional pedagogical elements such as real-world illustrations, chapter summaries, case exercises, and further reading questions enhance the learning experience. An Instructors' Manual is also provided, making it an invaluable resource for students and managers tackling operational challenges in service management.

This essential guide to the civil service is a must-have for anyone seeking to navigate the complex world of government bureaucracy. With its clear and concise explanations of key concepts and procedures, this book is an invaluable resource for civil servants and aspiring civil servants alike. Whether you're preparing for an exam or simply looking to improve your understanding of the civil service, Civil Service Precis is the book for you.

Set in the early 1800s, the story follows John, a young man working for the East India Company in colonial India. As he witnesses the exploitation of the Indian people and the corruption within the Company, he grapples with the moral complexities of imperialism. His romance with Lila, an Indian woman, deepens his internal conflict regarding loyalty and justice. The novel offers a vivid portrayal of colonial life, exploring themes of power and privilege while challenging the reader to consider the consequences of empire-building.

Originally published in 1872, this reprint aims to preserve historical literature for contemporary readers. The publishing house Anatiposi focuses on making these older works accessible, despite potential issues like missing pages or inferior quality due to their age. This initiative highlights the importance of maintaining cultural heritage and ensuring that classic texts remain available to the public.

The book is a facsimile reprint, which means it reproduces the original text closely, but it may include imperfections like marks, notations, marginalia, and flawed pages. This aspect highlights its authenticity and historical value, offering readers a glimpse into the original work's context and the thoughts of previous readers.