Richard C. Whiteley Knihy

The Celestine Prophecy for the workplace, this is an engrossing fable about tapping into the unconscious mind as a source of creativity, power and change in the corporate world.

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

Explains how businesses can use a customer-oriented approach that can enhance profits and corporate success, discussing five effective strategies and fifteen assessment and planning tools