From ESPN journalists whose investigation garnered a Peabody Award, the full devastating story of former physician Larry Nassar's serial abuse of America's elite gymnasts and others, revealing the win-at-all-costs culture in youth athletics and higher education that enabled him.
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
An insider's look at those most respected by their peers as masters of pro wrestling, in the words of the wrestlers themselves.
"Customer Success will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. Customer Success will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model"--
France is one of the most visited countries in the world and one of the least known. This book takes you beyond the superficial coverage of conventional guidebooks history, architecture, etc. in search of the deeper truths. A Guide to Mystical France takes you deep under the psychic skin of France into the invisible dimensions that our materialistic world does its best to ignore. Science stops at the most interesting questions. To describe, say a painted prehistoric cave as a sacred space used for ritual is to beg more questions than it answers. It is impossible to fully appreciate the cathedral of Notre-Dame, Mont St Michel, or the alignments of Carnac if you do not understand the reasons these structures were built and they way they have been used over the centuries. The book makes no assumptions. The reader is not required to believe anything. He is merely pointed in the direction of the invisible and the hidden and left to judge for himself
Acknowledging that the question Who am I? can cause a great deal of philosophical and scientific consternation, this thoughtful guide helps readers explore the question for themselves. Offering a fresh look on the superficial daily details used by society - such as name, face, and job title - deeper inquiries are brought into the discussion. Delving into layers of identity from passwords and statistics to relationships and spirituality, vital guidance is provided for one's journey to self-realization. A valuable tool for teaching empathy, cooperation, and self-awareness, this helpful book is a detective story traversing the fascinating territory of the inner-self, memory, mind, and soul.
No danger is too great, no cheese too gooey for the Cosmic Pizza crew! Delivering fast, cheap, and (maybe) tasty pizza to a planet near you! From Epic Originals, Cosmic Pizza Party is a hilarious, three-book graphic novel series about friendship, pizza, and outer space! When the biggest pizza tycoon in the universe tells them the secret location of a cheese that's literally to die for, the crew jumps at the chance to take their pizza to the next level. But as they venture among the curds, they find more adventure than they bargained for. Space slugs, sandstorms, and culinary critics are just some of the dangers that the crew will have to overcome together if they want to throw the most amazing, most intergalactically awesome pizza party!
Make community building your ultimate business growth strategy In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you’ll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the 10 foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey. You’ll also find: Strategies for creating a cross functional customer engagement team Techniques for building community in places that aren’t the web or on social media Ways to bring your organization’s culture and values into your community with a human-first alignment An essential roadmap to community development for customer success, marketing, support and product teams, and other entrepreneurs, founders, and executive business leaders. Customer Communities will earn a place on the bookshelves of anyone with a stake in organizational growth and resilience.