Ralph Smith Pořadí knih (chronologicky)

Process excellence has been a sought-after goal in performance improvement methodologies for over two decades, yet few companies have successfully transformed process performance into a lasting competitive advantage. To achieve and sustain business process excellence, organizations must adopt a philosophy that integrates proven techniques for sustainable improvements. Business process management is not merely a program or technology investment; it encompasses a mindset focused on delivering value to customers. Regardless of your organization’s current stage, this guide offers practical tools to enhance your approach. Key strategies include clarifying customer value, fostering cross-functional cooperation, analyzing the supply chain through System Mapping, and exploring work processes. Additionally, it emphasizes generating effective process improvement solutions and aligning processes with IT systems using Business Process Modeling Notation (BPMN). By maximizing the competitive impact of process performance alongside the Balanced Scorecard, organizations can establish robust, process-based strategies. This pocket guide serves as a valuable reference for essential process mapping and analysis tools, aiding in the creation of enterprise process management plans. The techniques provided will benefit you and your organization for years to come, helping to navigate the complexities of process excellence.

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.