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Více o knize
Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
Vydání
Nákup knihy
The Customer Rules, Tony Hsieh, Lee Cockerell
- Jazyk
- Rok vydání
- 2013
- Vazba
- (pevná)
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Doručení
Platební metody
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- Titul
- The Customer Rules
- Podtitul
- The 39 Essential Rules for Delivering Sensational Service
- Jazyk
- anglicky
- Autoři
- Tony Hsieh, Lee Cockerell
- Vydavatel
- Random House Children's Books
- Rok vydání
- 2013
- Vazba
- pevná
- Počet stran
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Série
- Štítky
- Byznys, Vůdcovství
- Hodnocení
- 4 z 5
- Anotace
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.