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Parametry
- 192 stránek
- 7 hodin čtení
Více o knize
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Nákup knihy
Good Services, Louise Downe
- Jazyk
- Rok vydání
- 2020
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Tady nám chybí tvá recenze.
- Titul
- Good Services
- Jazyk
- anglicky
- Autoři
- Louise Downe
- Vydavatel
- BIS Publishers bv
- Rok vydání
- 2020
- Vazba
- měkká
- Počet stran
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Série
- Štítky
- Naučná literatura, Umění & Kultura, Byznys, Byznys & Management, Technologie & Průmysl, Technologie, Design, Marketing & Prodej
- Hodnocení
- 4,35 z 5
- Anotace
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.