Miláček čtenářů je právě vyprodaný
Více o knize
Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Nákup knihy
Customer Care Excellence, Sarah Cook
- Jazyk
- Rok vydání
- 2008
- product-detail.submit-box.info.binding
- (měkká)
Jakmile se objeví, pošleme e-mail.
Doručení
Platební metody
Tady nám chybí tvá recenze.
- Titul
- Customer Care Excellence
- Podtitul
- How to Create an Effective Customer Focus
- Jazyk
- anglicky
- Autoři
- Sarah Cook
- Vydavatel
- Kogan Page Publishers
- Rok vydání
- 2008
- Vazba
- měkká
- Počet stran
- 288
- ISBN10
- 0749450665
- ISBN13
- 9780749450663
- Série
- Hodnocení
- 4 z 5
- Anotace
- Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.