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A fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.
Nákup knihy
Call Centers For Dummies, Réal Bergevin
- Jazyk
- Rok vydání
- 2005
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- Titul
- Call Centers For Dummies
- Jazyk
- anglicky
- Autoři
- Réal Bergevin
- Vydavatel
- For Dummies
- Rok vydání
- 2005
- Vazba
- měkká
- Počet stran
- 362
- ISBN10
- 0470835494
- ISBN13
- 9780470835494
- Série
- Štítky
- Byznys, Automobily & Doprava, Ekonomie, USA, Management & HR
- Anotace
- A fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.