Bad Services

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Good services don't happen by accident, nor do bad ones. Designing a service that works for users and organizations is just the first step; the real challenge arises when that design is put into practice. This book delves into common obstacles such as organizational silos, risk aversion, and a lack of buy-in, which can make barriers seem insurmountable. It helps you understand why service design often fails and offers practical solutions to overcome these challenges. The author explores the universal difficulties in delivering effective services, guiding you to identify root causes and address them effectively. Whether you're a designer or a change-maker, you'll find clear, straightforward steps to surmount barriers to good service delivery. The insights provided will empower you to make a lasting impact and create conditions for good services to thrive. This book is essential for professionals at all levels involved in service design and delivery, equipping you to navigate the complexities of implementation and drive meaningful change in your organization. Learn how to transform the challenge of delivering good services into an opportunity for innovation and excellence. This work is a sequel to the international bestseller that preceded it.