Nejobvyklejší reakcí, kterou slýcháme od profesionálů o řízení skupin, je: "Ale tohle nás nikdo nikdy neučil! Kniha vám pomůže formulovat ústřední pravidla, podle nichž váš tým bude efektivně kooperovat, kapitoly pokrývají široké spektrum schopností a aktivit, od "mechanických" (jak pořádat schůzku) k hluboce emocionálním (záležitosti důvěry, smyslu a inspirace).
Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
In today's highly competitive realm of professional service firms, the quest for individual stardom is at an all-time high. The temptation to rack up the most billable hours and out-perform one's fellow advisers is often irresistible. But it is also shortsighted and terribly counterproductive, according to world-renowned authority and acclaimed author David Maister. In this groundbreaking book, Maister issues a much-needed wake-up call to today's professional service firms. Arguing that a far greater contribution to a firm's success can come from those who find fulfilment in seeing other's succeed rather than those who assume the role of "most valuable player". The author outlines and discusses in detail the nine key "people" issues upon which successfully managed and profitable organisations rely. Supporting his findings with a range of compelling data, Maister demonstrates how and why firms that emphasise the highest standards of employee professionalism are invariably more financially successful than those that don't.
Competently managing a group of peers is unquestionably among the most difficult of workplace tasks, but key steps that produce success are laid out so clearly by consultants Patrick J. McKenna and David H. Maister in First Among Equals that even those who completely lack experience should find the process feasible and effective. McKenna and Maister focus on leading teams of professionals--often composed of people who don't feel like they are part of a team or in need of leadership--by transforming the way managers assume responsibility and direct members. "Success in helping your group succeed is mostly about you. Not them," they write. Their book starts by explaining how to prepare for the job ahead, for example, by meeting informally with participants and displaying sincere interest in things that matter to them. It then explores coaching the individuals involved (offering methods for gaining acceptance, building rapport, assisting underperformers and dealing with prima donnas) and guiding the collective group (by developing rules, building trust, invigorating meetings, and resolving conflicts). Finally, it proposes measures for continued success, such as integrating new hires and gauging performance. Dozens of self-assessment questionnaires and diagnostic tests help make this an exceptionally practical guidebook on a critical but oft-neglected topic. --Howard Rothman
The book explores the challenge of translating knowledge into action, both for individuals and organizations. It highlights the commonality of strategies among firms, emphasizing the importance of outstanding client service and teamwork. Despite the clarity of these strategies, the real challenge lies in the execution. The author argues that true strategy involves finding ways to outperform others in implementing widely accepted best practices, suggesting that recognizing this can lead to significant insights and improvements in effectiveness.
"The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic-now updated to reflect the digital world-provides essential tools and wisdom for all consultants, negotiators, and advisors"-- Provided by publisher
This book is essentially a collection of practical checklists interspersed with quotations and anecdotes. It certainly meets its objective of collecting everything you need to know about managing a professional service firm's practice group. Patrick McKenna and David H. Maister present the nuts and bolts in a straightforward format. If you feel like you could use some help to do a better job of leading your group of highly trained individuals, if you've just been promoted to the ranks of management and want some guidance or, worse, if you feel like you are herding cats - in Maister's phrase - instead of leading a committed team of professional people, getAbstract.com is pleased to recommend this complete toolbox to you
Profit margin. The bottom line, according to the author? Act like a true professional and the money will follow.
Publisher Fact Sheet David Maister & two elite consultants deliver a dynamic must-read on how to earn & maintain clients' trust & negotiate successful business relationships in today's economy.
Книга продолжает оставаться главной книгой руководителей фирм, оказывающих профессиональные услуги: юристов, аудиторов, консультантов
