Sheldon Bowles Knihy

With a new foreword by Ken Blanchard An invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager.

A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

A guide to managing a work environment identifies twelve types of employees and explains their strengths and weaknesses through the use of a parable featuring a medieval kingdom run by King Harold.