Dealing with Difficult People

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Proven strategies for handling stressful situations calmly and professionally. Difficult people are the ones Make us lose our coolForce us to do things we don't want to doPrevent us from doing what we want or need to doUse coercion or manipulation to get their wayMake us feel guilty if we don't "go along"Make us feel anxious, upset, frustrated, depressed, jealous, inferior or defeatedMake us do their share of the work. A difficult person, in short, is someone who creates difficulties for others. Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people. Roberta Cava draws on years of human resources experience as Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships.