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Více o knize
Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
Nákup knihy
The Customer Rules, Lee Cockerell, Tony Hsieh
- Jazyk
- Rok vydání
- 2013
- Vazba
- (pevná),
- Stav knihy
- Velmi dobrá
- Cena
- 209 Kč
Nikdo zatím neohodnotil.
- Titul
- The Customer Rules
- Podtitul
- The 39 Essential Rules for Delivering Sensational Service
- Jazyk
- anglicky
- Autoři
- Lee Cockerell, Tony Hsieh
- Vydavatel
- Random House Children's Books
- Rok vydání
- 2013
- Vazba
- pevná
- Počet stran
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Série
- Kategorie
- Štítky
- Byznys, Průvodce, Vůdcovství, Komunikace, Marketing a PR, Kreativita, Peníze, Motivace, Úspěch, Walt Disney, Výcvik, trénink, Vývoj, Vědomosti a poznání, Motivační knihy, Firma
- Anotace
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.