Focusing on spoken professional communications, this book provides both theoretical insights and practical frameworks for effective business dialogue in English. Utilizing role-playing to simulate various professional contexts, it emphasizes the importance of constructing well-reasoned arguments and logical coherence. Key skills like conflict resolution and collaborative problem-solving are addressed, making it valuable for students and practitioners alike. The analysis of spoken business discourse incorporates four communicative competencies, enhancing understanding of effective speaking practices in business settings.
Yeonkwon Jung Knihy



Focusing on the intricacies of Korean business communication, this textbook serves as a valuable resource for students exploring Asian business practices and intercultural dynamics. It highlights key research findings and offers insights into effective communication strategies within a global context, making it an essential guide for those studying business communication in Asia.
This book is a study of social interaction in organizational writing, looking at how and why members of specific groups use language in the ways they do. It shows how the discursive practices of writing shape and influence behavior of an organization's members and their perceptions and judgments of what they consider in reality as criteria for the practices. It investigates the products of organizational communication, including the situatedness of language and its consequences, and particular language features seen as signaling contextual presuppositions, or shared meanings, providing an interpretive framework for understanding written organizational discourse. This book bases on data-driven approach rather than practice-driven or theory-driven approach, as it centers on a variety of situations that commonly take place in business and institutional organizations. Pragmatic processes such as speech acts and face theory are adopted to analyze how writers seek to encode their messages for a particular audience, and how readers make inferences when seeking to locate a writer's intended meaning.