Livingstone Tortoise was very contented living in the garden with his friends, the goldfish. He spent his days lazing by the pond and chatting to the sparrows when they flew down for a drink in the little stream that bubbled into it. The children always made sure that he was safe and well and brought him lovely things to eat each day. Life was comfortable, but Livingstone craved excitement. He longed to see what was outside the garden.
Section I - The Mind of the Leader-Negotiator The Case for the Leader-as- Negotiator Attributes of Effective Leader-Negotiators Systems-3 Leadership Section II - Identifying Assumptions using Effective Questioning (EQ) Introduction to Effective Questioning (EQ) Using Effective Questioning Strategically Win-Win and Win-Lose in the Leadership Zone Section III - Negotiating in the Leadership Zone The Power and Influence of Frames Perspectives on Strategy Perspectives on the Use of Tactics-Refer to Appendix D: Thirty Tactics. Troubleshooting the Collaborative Process Section IV - Managing Conflict The Context of Conflict Diagnosing and Managing Conflict Section V - Hidden Traps Closing Words: Hidden Traps Section VI - Appendices