Knowledge management in electronic government

Více o knize

Knowledge management (KM) is gaining recognition in the public sector, particularly regarding e-government implementations. Governments handle vast amounts of information and knowledge about citizens, businesses, and society, making them ideally suited for effective KM practices. Much of public administration's work revolves around processing data and delivering information and knowledge, especially in policy-making, regulation, and societal management. With the rise of e-government projects, expectations for efficient KM concepts and tools to harness the extensive knowledge resources have surged. The shift towards a knowledge society necessitates KM solutions, and current e-government developments are reshaping the public sector. This evolution requires a rethinking of knowledge distribution and management, emphasizing citizen- and business-oriented service delivery. One-stop service provision and inter-organizational cooperation among government agencies demand greater access to remote information and knowledge resources. E-government, particularly through the online one-stop government concept, integrates disparate information and knowledge sources into a cohesive virtual knowledge network, enhancing decision-making and service delivery in complex administrative contexts.