Changing Spots: A Systems Approach to Change Management

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This guide has been prepared by people who have brought about real change in organisations which had previously found change difficult - leopards that needed to change their spots. The core of the guide describes a systems approach to change management which is effective for organisations that need to make radical change, hence the title "Changing Spots". The focus of this work is to achieve a step change in performance - improvements in competitiveness, financial performance, customer service, quality of conformance, cost effectiveness and employee motivation.