Business Process Transformation

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The framework presented emphasizes translating business goals into actionable plans that enhance both revenue and profitability. Utilizing the metaphor of a tangram puzzle, it introduces seven key components—transformation program, triggers, goals, tools and techniques, culture, communication, and success factors—that facilitate tailored process transformation. Detailed discussions on change management and process modeling, along with insights into managed services, make this resource valuable for professionals in business process management and aspiring students alike.