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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
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Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business, Sriram Dasu, Richard B. Chase
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- 2013
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