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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H
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Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H, Steven Dinkin, Barbara Filner, Lisa Maxwell
- Jazyk
- Rok vydání
- 2012
- product-detail.submit-box.info.binding
- (měkká)
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- Titul
- The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H
- Jazyk
- anglicky
- Autoři
- Steven Dinkin, Barbara Filner, Lisa Maxwell
- Vydavatel
- McGraw-Hill Education - Europe
- Rok vydání
- 2012
- Vazba
- měkká
- ISBN10
- 0071801960
- ISBN13
- 9780071801966
- Anotace
- Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.