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The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.
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Implementing Metrics for IT Service Management, David Smith
- Jazyk
- Rok vydání
- 2008
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- Titul
- Implementing Metrics for IT Service Management
- Podtitul
- ITSM Library, an Implementation Guide
- Jazyk
- anglicky
- Autoři
- David Smith
- Vydavatel
- van Haren Publishing
- Rok vydání
- 2008
- Vazba
- měkká
- ISBN13
- 9789087531140
- Kategorie
- Podnikání a ekonomie, Učebnice
- Anotace
- The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.