Talking to 'Crazy'

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Handling irrational individuals, such as a bullying boss or an emotional friend, requires a unique approach. Mark Goulston, a psychiatrist, presents strategies to transform challenging interactions into positive outcomes by empathizing with their behavior. His insightful techniques encourage readers to embrace the chaos and foster understanding, ultimately turning potential conflicts into alliances. This practical guide aims to improve communication and relationships with those who exhibit irrational behaviors.