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Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Autoři
Parametry
- Počet stran
- 137 stránek
- Čas čtení
- 5 hodin
Více o knize
The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.
Nákup knihy
Maximizing Call Center Performance, Madeline Bodin
- Jazyk
- Rok vydání
- 1999
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Navrhnout úpravu
- Titul
- Maximizing Call Center Performance
- Podtitul
- 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
- Jazyk
- anglicky
- Autoři
- Madeline Bodin
- Vydavatel
- CRC Press
- Rok vydání
- 1999
- Vazba
- měkká
- Počet stran
- 137
- ISBN13
- 9781578200269
- Anotace
- The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.