Strategic IT-Management

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The book explores the evolution of IT's value within companies, tracing its impact from the 1970s through the 1990s. Initially focused on automating paper-based tasks for efficiency, IT's role expanded with the advent of PCs and integrated applications, significantly reducing costs and optimizing business processes. The introduction of systems like SAP R/2 revolutionized operations by streamlining procurement, inventory, and accounting. By the 1990s, advancements in ERP, CRM, and SCM enabled comprehensive integration across value chains, enhancing overall business performance.