Call Center Savvy

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Focusing on the intricacies of call center operations, this book provides insights for managers aiming for long-term success. It delves into the integration of technology, personnel, and customer interactions within a broader business strategy. Key topics include the impact of emerging technologies, the role of the Internet in operations, the challenges of international expansion, and future trends in customer relationship management. This comprehensive guide equips managers with the knowledge to navigate and enhance their call center's effectiveness.