Organisational Change and Retail Finance

Radical changes in financial organizations are reshaping their processes and supporting technologies. This book explores the application of sociological ethnography to facilitate these transformations, offering insights into work processes and the role of technology. It contrasts ethnography with traditional change methodologies like business process engineering and participative design. Highlighting the benefits of ethnographic research, it aims to guide organizations toward more effective change. The content is relevant for researchers, managers, and advanced students in related fields.