Do Airport Express Train and Southwest Airline employ an internally consistent Human Ressources Management?

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The report examines the sustained success of Southwest Airlines and Airport Express Train, emphasizing their effective Human Resources strategies. It highlights how both companies implemented High Performance Work System (HPWS) practices to enhance performance. Key strategies included continuous training, extensive participant involvement, specialized hiring processes, internal promotions, flexible work hours, and job security. These practices contributed to their competitive advantages and overall achievements in the hospitality and health services sector.