Business Performance Management

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Focusing on the challenges faced by the service-oriented sector, this book explores how Business Performance Management (BPM) can enhance efficiency by identifying and addressing process bottlenecks. It provides a comprehensive literature review on BPM definitions, technological advancements, measurement of business performance, and best practices. Additionally, the author shares insights from interviews that highlight current issues and considerations for successful BPM implementation, including data security requirements and the overall impact on business operations.